I can’t recommend either and I have tried both. The concept is great if you are trying to auto-deposit some mad money, perhaps save up for a trip or product but it just doesn’t do anything when it comes to protecting you against fraudulent companies. They will tell you a dispute will take you up to 90-days, after putting you through an enormous amount of hoops to jump through, only to deny your claim, when the purchases are obvious cases of fraud.
In both incidences of usage between the two platforms, I purchased a software product online with a 30-day money-back guarantee. In both cases, the products flat out didn’t work as advertised or work at all. In both cases, I asked for a refund within the 30-day time requirement in the sales agreement but the fraudulent software companies still didn’t refund my money.
In both cases, I provided screenshots of the malfunctions of the applications to the dispute boards of Acorns and Robinhood. In both cases, the fraudulent software companies acknowledged owing me a refund provided within the support tickets I screenshotted to Robinhood and Acorns. The fraudulent software companies in both cases said I should just give them time and be patient. I supplied all this to both Robinhood and Acorns and was denied refunds in both incidences. Paypal, Chase, Discover, AMEX, and Citibank, all in similar situations, credited me back my money with a fraction of the hassle, within a third of the time, and by simply showing them the fraudulent companies simply didn’t honor their 30-day money-back guarantee.
Acorns and Robinhood cash cards are a fail because they can’t or won’t protect your money against fraud. If they won’t protect your money in your cash card, how could anyone ever believe they will protect your investments. The purchases were only a couple of hundred dollars but it’s enough to sting my pocketbook and piss the wife off a lot. In Acorns’ defense, they credited my account after the initial denial and another dispute but Robinhood flat out denied my request.
Snapshot of product not working
30-Day Money-Back Guarantee
Acknowledgment Of Refund Owed By Their Support
My purchase was on March 24th and I supplied that snapshot to the dispute board
I asked for a refund on March 28th – Which is definitely within the 30-day time requirement that was offered in the sales page.
So in closing… the product didn’t work, they didn’t honor the 30-day money-back guarantee, and Robinhood wouldn’t credit my account back. Basically, Robinhood is protecting the purchases of the fraudulent company that didn’t provide me with any working product I purchased.
